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Outlook Synchronization errors

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by Member 35711908

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I've got a user with a Win98 computer, Outlook 97 Exchange client connecting to Exchange 5.5 on an NT server. The computer uses Offline Storage to work remotely and synchronize, and has never had any problems.

Now it gets an error every time it tries to synch, whether on the network or dialing in, saying: "[80070005-508-0-733] You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator." Mail which is in the outboxof the Offline file is sent, but nothing new is received and no other changes are replicated on the server.

I've verified all the setting both locally for outlook and on the server for her mailbox. I've been through everything I could find on Microsoft's KB, tried uninstalling and reinstalling Outlook and Windows Messaging, and upgraded to Outlook 2000, all without success. I can create a new .ost file and work from that without problems, but there are too many items in the current .ost torecreate unless I have to.

The only known thing to have changed recently was the installation of MSN Explorer for dialup access, but the user can't tell me for sure whether the sync problems started before or after the installation of MSN.

Anythoughts?

9 replies

by duwaned

Hi Kathryn.

I think that I may have found the solution to your problem. Have a look at Technet Article: Q182294 on the Technical Knowledgebase on www.microsoft.com.

I hope this answers your question.

Regards.
Duwane.

by duwaned

Maybe there is some corruption in the OST file. You can check this by running the file scanpst.exe which gets installed on your client machine when Outlook gets installed. Run the program and point it to the OST file. Let it repair the file if thereare any errors, and see if that makes any difference. Make a backup first!

Regards.
Duwane

by duwaned

Another article I found: Q221238
relates to this.

Note: From past experiences with Technet articles, ....... don't beleive them when they say that a problem was first fixed in service pack ABC, and you are running service pack XYZ! This has caused major problems for me before, and it ended up that there was still in fact a problem even though I had a later SP running. - Duwane

by duwaned

My last attempt!

Does the user have an entry in their Favorites folder in Outlook poiting to a Public folder which they don't have Create rights to?

When Outllok tries to sync with the server, they don't have permission to sync with this folder.

If they do have favorites, try giving them Create rights to the folders that they have listed, and see if this helps.

by Member 35711908

Duwane, wow, you're a font of knowledge! Unfortunately, this isn't it either. She's already got full rights on the public folders she's got in favorite.

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