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Outlook2K/Default User

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9 replies

by travkinlaw

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Outlook2K/Win95 Users/NT Server/MS Exch 5.5:Recently when a couple of the users have switched to a different workstation (other that the one that they normally use),they are unable to access their email.They can open MS Outlook, but not access theiremail. I have tried to go into the Mail properties from the individual workstations and changing the profiles in the "Ctrl Panel>Mail icon",no luck.The users have no problems accessing the network or network resources. Is there something that I am overlooking?

9 replies

by joevano

Has the other user logged off? The user who is signed in at log on, is the one that is used to authenticate at the Exchange server. If the user who is logged in to the machine does not have permissions to the mailbox, it will be inaccessable. I haveseen many times where users think the person who normally works at a station is the only person who can login at that station. Conseqently they are sharing passwords or having the other person sign-in where they are working, and since the other person doesn't have permissions to anyone elses mailbox, you see the problem you are describing.

by travkinlaw

Great point on the account sharing,but unfortunately they are using their own account. Thank you for the answer.

by b_russ

You need to add them as a user in the Exchange server properties on the workstation. If Exchange server is not on the properties in mail you need to add it.

by charles

Hello,
Are you getting any error when doing this? Do you have WINS/DNS running on the server? When you go into the properties under control panel/mail are you able to use the check name feature and have it find the user? Need a littl mre information please.

by jerry_mills

I see you rejected answer #1 which I think is right on based on your description. The only part of your description that might make that wrong is when you say you are able to open Outlook. Does that mean this user is able to open it thus seeing his/her inbox, calendar, contacts, etc. and the mail is missing? If that is the case, then visit that users original workstation and change their delivery location from personal folders to Mailbox. You'll find that under Tools / Services on the Delivery tab.

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