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PC Anywhere and Win2000

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7 replies

by a.c.hall

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On Installing PCAnywhere on my Win2K machine it failed to reboot properly.

The login window just displays corrupt text and the system eventually reboots before i can log in.

The use of safe mode etc produces the blue screen of death. Is there any way to solve this or any way to recover from the BSOD brick wall when booting?

7 replies

by mckaytech

There are apparently some known problems with pcAnywhere v9.x with Windows2000 and there is an article on Technet (Q221253) that discusses one possible solution.

paul

by mckaytech

Uh... could be because I transposed several digits... the article should be Q251223.

Here's the text:
SYMPTOMS
After you install pcAnywhere version 9.0 on a computer running Windows 2000, the computer may not restart.
CAUSE
This issue can occur if you do not run the pcAnywhere LiveUpdate before you restart Windows.
RESOLUTION
To resolve this issue, run the LiveUpdate from pcAnywhere.
If you are unable to run LiveUpdate, do not restart Windows 2000. Download a patch file from Symantec's FTP site:
ftp://ftp.symantec.com/public/english_us_canada/products/pcanywhere/pcanywhere32/beta/90W2K_A.EXE
Run this patch file before you restart Windows.

If you have installed pcAnywhere 9.0 and cannot restart your computer:
Download the 90w2k_a.exe file to a local folder.

Restart Windows 2000 in Safe Mode. To start in Safe Mode, press the F8 key while the computer is starting.

Run the 90w2k_a.exe file to update pcAnywhere.
Restart Windows.

Unfortunately, if you cannot even boot into Safe Mode, you probably only have two options: reinstalling W2K or doing a parallel installation and manually editing the registry in the original installation.

paul

by a.c.hall

Thanks for the help. The Parallel installation works. I installed Win2k on another partition, Installed PC ANywhere followed by the patch. I then searched for all dlls containing the word 'symantec' and copied them from my new installation to myold. I also did this with the program files.
The blue screen on safe mode seems to be old graphics drivers, but the main login problem is definately pcAnywhere.
Just bad luck that I got them both at the same time..

by kidtom

You may already know this, but Symantec has released pcAnywhere 10.0, which is supposed to be compatible with Win2k.

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