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Photoshop cs2 (error message)

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by lassy

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when i try to launch photoshop the error message is "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
i have not change or installed any programs. it just started to deny access. i have uninstalled and re installed the rest of the suite but will not allow me to do it with photoshop and imageready.
talked to techsupport and paid since my waranty had expired.. but could not help me at all... please help.
os is window xp and lots of space.

19 replies

by captbilly1eye

caused when an Anti-Virus program tags the executable as unsafe.
What AV are you using?

When you say it 'will not allow you to uninstall'... what do you mean exactly?
Do you get an error message when trying to uninstall through Add/Remove Programs?

Are you able to temporarily rename the program's executable?

Have you tried renaming the Prefs folder like the last time?
Just wondering because it seems like such a strange coincidence since the previous problem you had with PhotoShop was so recent.

by lassy

AV i'm using is Freddom security prolly you've never heard of. I didn't get any error messages when removing or reinstalling cs2. can't rename the file so i can delete, will not allow me to delete anything because of the file background.bmp. It's so weird because i can use all cs2 programs but photoshop.
The last issue was resolve by disabling a service called( thru msconfig)process monitor (company:Logitech Inc.) It was stopping the photoshop to launch. And i remembered when the photoshop started acting out, that i had just installed a new video cam. So that solve it and its working fine now.
This new one is driving me a little crazy and close to pulling my hair out though, :-) cause i've done so many tricks to fix this prob and so far nothing helped.

i'm out of fixes...

by captbilly1eye

I thought the previous issue was resolved by renaming the Pref folder.

Anyway... have you tried to uninstall, rename or delete files in Safe Mode (not Safe Mode with Networking)?
It sounds like the goal should be to complete a Clean-Install. That is, uninstall through Add/Remove, manually delete the folders from Program Files that are associated with CS2 and then reinstall.

You may want to try installing it to a different folder by choosing Custom Install.

Here is a page that addresses the error you are seeing. Perhaps it will help. http://tinyurl.com/mytg9

Another alternative would be to boot to Safe Mode and perform a XP System Restore to a date prior to when the issue started occurring.

by lassy

the previous issue i thought was resolved. And then the problem started again. And so we tried other solution and unchecking the process monitor under services solved the issue (with my fingers crossed) :-)

I did all that including the safe mode. I also did the clean install and the xp system restore.
But what i did was a system restore using the cd that came with the dell notebook. And guess what? it allowed me to delete the folders and reinstall photoshop. And now it's working.

But i have another problem.. .windows will not install updates... :-( any solution for that?

Do you think ihave a bad virus? i did an AV scanned and rescanned and apparently no virus...
it seems that i'm having prob after the other... but one thing i like about this is that i am learning... but it is pain in the butt at times.. thank God there are patient people like you who don't mind helping others... thanks

by captbilly1eye

When you say 'will not install updates,' do you mean you are getting an error message?
Here's a page with a resolution to a known issue:
http://support.microsoft.com/kb/914226

A virus is a possibility, but doubtful.
If you can access other web sites, it is typically an issue with the update installer program itself or perhaps a setting.

The one good thing about Windows Updates is that M$ provides support for update related issues for free.

by lassy

boo hoo hoo... now i can't access websites. i think i have a virus but nothing is showing in my scan YET. i am doing a virus and spyware scan right now. I really hope this is a problem that i can fix. thanks...i will find support from microsoft sites...

by viruser

Right click on the shortcut and look for compatibility...I
believe you find an option to run as. Try that see if that
works.

by lassy

Thanks but i did that as well..... the thing that worked is reinstalling the dell system restore but now, it's seems like i have some kind of virus.... when i update winxp... the updates will not install (over 60 updates)and can't use a browser ... when i open a browser, two browser opens up but can not go to any sites but the homepage, a virus must have screwed up the photoshop as well.... :-( i am doing a virus and spyware scan at this point..

by sue t

since you are having problem after problem you might want to also test your hard drive and even your memory. Either can cause weired problems.

by captbilly1eye

There are several ways to do this. It all depends how thorough you want to be.

For the Hard Drive... first run ScanDisk. Open My Computer, right click on the C drive, select Properties, click on the Tools tab, click the Check Now button, put a check in the second box to scan for bad sectors, and then click the Start button.
If no errors are found, the HD is probably healthy.

Checking memory is a more involved process but I would download the free version of SiSoftware's Sandra:
http://tinyurl.com/3ue7u
It has many free benchmark and testing utilities (including ones for memory and HDs).

For a more thorough test of system memory (RAM), I'd use MemTest86:
http://www.memtest.org/
Be aware that it may take over four hours to complete the test.
Use the boot CD option to run it.

I hope this helps.

by lassy

i guess i am missing Microsoft.NET\Framework\v2.0.50727
how do i get this back?

by lassy

Microsoft.NET\Framework\v2.0.50727\mscorwks.dll

by lassy

Microsoft.NET\Framework\v2.0.50727\mscorwks.dll could not be loaded

by captbilly1eye

Hopefully, this will help.
http://tinyurl.com/ywjbn4

I know hind sight is 20/20 but... for future reference, a XP System Restore is not at all the same as doing a restore from a manufacturer OEM Restore CD. The XP utility called System Restore is performed by going to Start - All Programs - Accessories - System Tools - System Restore. It gives you the capability to restore the system back the state it was just prior to the situation. As you discovered, performing a 'Restore' using a manufacturer OEM CD returns the system back to the state it was when it was brand new. Therefore you will need to reinstall all the Windows Updates including Service Pack 2 if needed. It also removes any XP System Restore points that have been created automatically on a regular basis by XP.

The issue you are now experiencing is probably due to all the changes involved with the .NET framework that involved several separate updates.

Good Luck.
Please let me know how it goes and if I can be of any further assistance.

by lassy

I spent 8 hours to be exact finding the same info.... Aye aye Capt! Thanks for your patience...

by lassy

i finally decided to do a system restore using CD. This is what i learned today:
OS Winxp Media Center Edition 2002 (Dell Inspiron 6400) - **Read your manual before doing a system restore using OEM CD**

I learned the hard way... i did a system restore and found out that using OEM CD will update Winxp MCE to Winxp Pro. NOT GOOD 'cause that's not what i want.
If you want your system back to it's original state... press CTRL+F11 (when you see the blue bar ) and follow instructions.

Thanks for all yer help!

by captbilly1eye

Sorry to hear you had such a hassle getting everything taken care of.

You COULD look at it this way... you learned a lot! :)

Hopefuly, it will be smooth sailin' from here on.

Good Luck.
I'm glad I could help.

[It is greatly appreciated if you tag all useful responses as 'Helpful' by opening those posts and clicking the 'Mark Helpful' button at the bottom. That way, people with a similar situation in the future will be able to quickly see what ultimately helped. Thanks.]

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