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PowerPoint download issues

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by Member 35711908 1 view

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I've been helping a user who's trying to view a file from HP: On http://www.hp.com/solutions1/e-services/infolibrary/index.html it's the third link, Corporate Employee Portals Deliver the Edge (PowerPoint). The file downloads fine, but opening it usually crashes Ppt, or if I let it run for 5-10 minutes, opens an illegible slide full of gibberish. After about three weeks of back and forth with HPs tech support, they're telling me it's a problem on our end. I've tried it from work and from home, on Win 95, 98, NT and 2000, with PowerPoint 97, 2000 and XP, no luck anywhere. Can anyone else open this file and get a valid ppt presentation?

5 replies

by oliver w.

Hi,

I opened the file and I got a message box, saying that there is no file conversion installed for this file type.
-> I couldn't open it.
Try and install all text conversions of Office, maybe that will help

regards,
Oliver

by Member 35711908

That's what the original user reported, but I've got everything installed on more than one of the machines, and don't get that error on any but the one users'. Thanks, though!

by dennis_herr_jr

I'm running Office 2000. I was able to download the file to my drive but when I try and open it my PowerPoint goes into not responding mode.

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