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Printer icon dimmed in Outlook 2000

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9 replies

by pete.zerger

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Some users running Outlook 2000 find that they are sometimes unable to print certain messages, as their Printer icon is greyed out on both the Outlook toolbar and the File menu. Resetting the toolbar fixes the issue temporarily, but we need a permanent fix.

Anyone know of a service pack, reg hack or other workaround to help us?

9 replies

by techgirl75

All i would recommend would be to load SP1 and SP2 and if that didn't work I would reinstall and avoid all the rest of the hassles... Hope this helps.

by pete.zerger

SR1 for office adds a security patch to Outlook that strips attachments, so that won't work, and reinstallation of 250 clients that we deployed hands free with Remote Installation Services in Windows 2000 would be a step backwards.

by dmiles

Printer access with control panel disabled by a policy
check the microsoft knowledgebase article
Q172529

by pete.zerger

This relates to printer access being disabled with an NT 4.0 system policy....definitely not the case since we're running Windows 2000 Active Directory, with no GPOs affecting printers in any way

by chuckab

While browsing my TechNet CD, I came upon print problems in OL2000. The reference said to check the WIN.INI file for corruption, presence, oversize (<64K), etc.
Shot-in-the-dark...

Good luck!

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