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Printing from Word

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17 replies

by nk

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My users printing to a HP5si networked printer and lately they have been getting intermittent format problems. Sometimes text formatted in bold, underline and/or small caps come out disjointed, out of line and underlines move a space. In WYSIWYG and Print Preview the document looks fine though. Any ideas? It looks like a printer driver problem to me but I have been unable to find anything on the HP website.

17 replies

by avachon

Hi,
it does sound a lot like a printer driver problem (corrupted). Typically, the preview will be fine, but the document itself will come out garbled (the formatting issues you describe). Try downloading the new drivers from the HP site, uninstall the old drivers and install the new ones (don't count on a clean overlay). Another possibility is the wear on the roller bar of the printer, but I'd try the driver test first. Good luck

by fofa

We have had this same issue, and discovered 2 things that cause it.
1> DOS users have their printer settings different (RAW instead of EMF) and that seems to mees up Windows print format sometimes
2> user cancels his print job and sometimes that messes up the format of the next print job.

by rindi1

In your grafics section you can probably select to print using vector grafics or raster grafics. Try toggling from one to the other. I've generally had good results when printing rasters

by erockhey

My end users have had similiart problems printing large documents. It seems that in the process of sending a large print job to the printer, the printer doesn't receive all of it at once and times out. Anything printed after the timeout has messed up formatting.

I increased the printer time out in the printer set up and also increased it at the printer itself. This has cleared up any bad formatting problems my users have had.

Ed

by robinweb

Hi Friend,

Better you first uninstall your printer drive and install the drive again. Seems you have problem in your Printer Drive. Cross check your Printer Properties once again.

by dwskp

Well,

It sounds like there's a problem with the printer cartridge, it may need an alignment. Align the cartrige (under printer properties). That still might not be the problem, try to change the printer drives, or reinstall the drive.

Sincerely
Drew Wilson

by mad max

If you have tried all the various drivers you can find and decreated / recreated the printer queue then you should consider changing the jet direct card in the printer.

by tech.systems

We have had a similiar problem with characters being transposed, dropped or misaligned. This problem seems to be related with the installation of Office 2000 using an HP5si. The only valid response I have seen in the below list of replies is the one referring to increasing your timeout value. All the other suggestions I think are unrelated. It definately isn't a toner cartrige problem. We are using the latest HP drivers, but I think there still is a problem with the drivers. We have several other Laser printers in the office all working fine. It is just the HP5si that has problems. It is either a driver problem that was caused by installation of Office 2000 or a physical printer malfuntion that just happened to coincide with the installation of Office. I'm guessing it is the former rather than the latter. I am going to try increasing the timeout value as suggested in one of the other replies and see if that does any good. This problem doesn't only happen in Office 2000 applications. It also ha

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