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QuickbooksPro2006 will not update help

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by millhouselives 1 view

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Hi,

I am working on a Win XP p.c., user upgraded from QB2005Pro to QB2206Pro. All works ok, except when trying to do payroll updates by clicking on the payroll update function within the program an error message of 12002 comes back to us. It indicates a server timeout issue. Here what I have done so far: uninstalled Norton and left if off of the comptuer, uninstalled and reinstalled quickbooks 2006. Still cannot do updates. Our connection is a ADSL modem thur a local ISP. Called Quickbooks and they said that problem was us not being able to download from secure sites. They said we had to have open ports 80 and 443. I asked if they were any changes to their program between 2005 and 2006 and they said no. So if no changes were made how come we cannot download the updates from quickbooks? Also the quickbooks tech had me go to a quickbooks secure website and manually download the update we needed so we could get payroll done. Would that prove that we had gone to a website thru port 443? thank you in advance, this is driving crazy!

5 replies

by dave1ee

Hi Ho Neighbor, Yep sounds as if the directed connection is working, however I would just check to see if 443 is set as an exception for quickbooks as well in Windows firewall settings. Ya just dont know if quickbooks set it correctly. You can see what the settings are for it by clicking edit for quickbooks. Going through a secure website in itself does not always say port 443 was used. Also this is from Quickbooks website regarding your error. It seems they may have a problem on thier end at times (which I have seen before from them).
Title Error: Error 12002
KB ID#: 202735
Products Affected: QuickBooks 2006 All Versions
Categories: Internet, Network Connectivity

Question: Why do I receive the following error when updating QuickBooks?
Error 12002

Possible
Cause: This error is often caused by a network timeout that is preventing QuickBooks from accessing the server.

Answer: To resolve this error, wait a minute or two and try the update again.

If the update continues to fail, wait 10 minutes and try the update again as the servers should have reset themselves by this time.

Hope this helps

Dave

by millhouselives

Thanks dave1ee, I forgot to mention that Win XP firewall was disabled while I was trying to download the file. Also I am aware of that error code as I looked it up myself from their website. Matter of fact that is why I called Quickbooks support..they say it is timeout but not on their end they think it is timing out on our end at our ISP who I also callled and they see no problem. I also uninstalled Norton while trying to download file still no luck!

by hal 9000

Some ISP's are not always know for their honesty in cases like this. I spent the best part of a day at one company who could browse the Internet but not send/receive e-mail which they could prior to the long weekend.

The ISP answer was that every computer in the building had the wrong settings. :D

It didn't matter that they where working perfectly 3 days previously and even though the ISP insisted that they where not to blame at 4.15 PM the system magically started working again all by itself. It must have been scared of me about to tear it all apart and started working. :)

As you obviously have a very real problem I would look into switching back to the older version of Quick Books till you can get the new version to run properly it will save you a lot of trouble.

Incidentally because you could download the file from Quick books but not through the program it doesn't mean that you where connecting through their [b]Secure Port[/b] as you where not using the program to get the update but grabbing it manually and attempting to install which didn't appear to cure your problem.

I'm not sure about this particular version of Quick Books as I don't run into it much here but some other accounting programs require you to remove the existing product first before you install the new version if that is the case it's possible that the old version has grabbed the required ports and isn't freeing them up for the new version.

Col

by millhouselives

Thanks, but cannot switch back to the older version of Quick Books 2005 from Quickbooks 2006 (both PRO version)I am going to try to bypass the router on my next visit to the site 3/4/06

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