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Remote Assistance still stops working

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by mary.winter 1 view

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Since my last post we have found more information. The local group "Offer Remote Assistance Helpers" and MS' "HelpServicesGroup" looks as if they are being deleted. When I look at PCs with the problem the local security in DCOMCNFG shows SIDs with the red ? mark. This does not happen on all PCs and not on laptops at all. I have a cse open with MS but have not found a resolution as yet. I'm hoping that someone out there may have seen this also.

This has been happening since April 11th so it was not after the DST patch after all. Any help is greatly appreciated.

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by hd

We where seeing this problem aswell. Turned out that installing Service Pack 2 for Windows XP was the problem.

What helped was deleting the Offer Remote Assistance Helper group from the computers you are not able to do a Remote Assistance to and then do a GPupdate /Force

In that case, if you have stated in the Group Policy who the Helpers are, the policies will refresh and Remote Assistance will start working again on the target machine!

Good Luck!

by mary.winter

Thank you, this helped a lot. Although we have had Xpsp2 for over a year now something caused the helper group corruption recently. Your fix worked and we have it scripted to send out to all machines with the gpupdate /force at the end.
Thank you so much.

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