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Remote Control Agent

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by ms jade

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My friend can no longer access the internet. He sees the error messages "Remote Control Agent Cannot Initialize Network, Protocol Cannot be installed. What causes this error message and how can such a situation be resolved?

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by ann777

http://www.microsoft.com/smsmgmt/techdetails/archive/remotecontrol.asp

It's caused by software on the computer that enables administrators or technical support personnel to access the computer remotely in order to troubleshoot/diagnose/and resolve problems.

Generally without specifics on what software is installed, all I can really suggest in order for a resolution, is to call your administrator or if this is a single home-used computer, to call the manufacturer of the computer. Theymay have you re-install the software.

by ann777

remove the space in the above link if you want to read up on troubleshooting remote control software (via SMS -- system management server). The link should end with: remotecontrol.asp

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