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Remote Desktop (RDP) Rebooting problem

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5 replies

by john.runchey

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Have a contractor working for another company, connects to our network from home using his company provided laptop. Connection is made using Netilla and RDP, connects to a workstation in the building. Everytime the user tries to connect using Netilla/RDP, his initial attempt causes the workstation to reboot. After the reboot, he is able to attempt to login again and does so with no problems. Coming back in and logging into his physical workstation, not through RDP, forces it to reboot again.

Verified all settings with Netilla, and everything is where it should be. Not finding anything in the firewall or in the RDP settings to cause this. Suggestions ?

5 replies

by ic-it

I would suspect another LAN application is conflicting with the RDP session and triggering the reboot. Double check the event logs around the time the connection is attempted.

by john.runchey

Managed to compare user logs to those of others, DNS error occurs in all. Part of system. Did find this though. If anyone has suggestions to where this is coming from, please let me know.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 6/21/2008
Time: 3:06:27 AM
User: N/A
Computer: AA-09710
Description:
Error code 1000008e, parameter1 c0000005, parameter2 03001500, parameter3 ab7e27f0, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 30 33 30 30 31 35 30 30 03001500
0040: 2c 20 61 62 37 65 32 37 , ab7e27
0048: 66 30 2c 20 30 30 30 30 f0, 0000
0050: 30 30 30 30 0000

----------------------------------

Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 6/21/2008
Time: 3:04:30 AM
User: N/A
Computer: AA-09710
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0x03001500, 0xab7e27f0, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini062108-01.dmp.

For more information, see Help and Support Center at

by bens

If the workstation is actually rebooting, it is probably set to reboot on system failure or BSOD. I would personally reboot that PC, hit F8 before the Windows logo appears and chose 'Disable Automatic Restart on System Failure' then RDP to that box again. Maybe the BSOD might tell you what .sys or .dll file is the culprit. I'm assuming a video or nic driver.

by john.runchey

Part of the problem is that he's not getting a BSOD. But your mention about a video driver got me thinking. There were a couple of errors from the video driver that seemed unrelated. Swapping cards though fixed the problem. Putting the bad card in another system generated the same errors, so it was the card all along.

Thanks for you help folks.

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