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Remote Users

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by jkenney

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I have a question and i'm curious what other people do as far as remote users. We have a handful of remote users that work in various pats of the U.S. The question I have is when you have a remote user get fired or laid off, how do you go about shutting off access to their laptop?

8 replies

by shasca

Disable their account and take back the Laptop.
Do they have VPN connectivity?
Easily shut off.

To help further we would need to know how they access network resources remotely.

Let us know

by jkenney

The remote users don't connect VPN accept for a few select ones like some software devs. But the remote sales people use their own networks at home and they are actual Local Admins on the box.

We don't want them to be able to access their box anymore if it all possible. That way to prevent them sending off any information to rival companies when they are upset.

by shasca

You most definitely need to get the equipment back ASAP.

If they have any kind of Company account those should be disabled immediately.
You need to arrange with HR to be notified in the future upon termintion to give IT the upper hand on any disgruntled firees.

The company needs to own the equipment that they use to do their jobs too.

Don't you have any kind of agreement or confidentiality statemwnt that needs signing upon employment to protect yourselves?

After all that they can do whatever they want as they are no longer under your control.

by jkenney

They sign a confidentiality statement when they first get hired on. And all the equipment is owned by the company except for their home "network" like the ISP modem and wireless router.

When we get the Termination request..all accounts are disabled and email is forwarded to their managager. The bad thing is..after all that is said and done they still have access to their laptop and files stored locally. Just wish I knew a script I could have run on their machine or something that will disable their logon.

by shasca

Those in charge of termination should develop a "bring your Laptop and come see me" policy to help take you off the hook.
It is as much their responsibility as it is yours. Plus they know way before you do.

Time to call a company meeting and present your concerns, it would be good for the company as a whole to get a handle on it

by jkenney

agree with that. But they'd have to have the people fly in and that would raise concern on the part of the remote user. So that's kind of a different story.

by shasca

You have a pretty good handle on things as it is and you are seeing a need to resolve a problem before it becomes a problem.

You can't do it all by yourself tho.

I think you guys can come up with what works for your company best.

Maybe an exploding Email message. with a built in hack. (kidding)

I'll leave this thread aloneand see if one of the masterminds has an idea to add.
Good luck

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