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Restart option shuts down laptop

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I have a Windows 2000 Dell laptop that when trying to use restart, it will actually shut the machine down. I have checked Microsoft's web page and it suggests installing service pack 2. This machine already has service pack 2. I have verified all power options which are okay. I am not sure what to do with this machine to resolve the restart issue.

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by henryreed

you more thann likly need a chipset driver from the dell site support.dell.com and enter service tag go to download and chose your os

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