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Rogue process at logoff...

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by bill cassada 2 views

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We are running Exch 5.5 sp3 on a Compaq server. When ANY user logs on, then off, at the server itself (ie directly at the keyboard) a process called "W" hangs and won't stop. Oddly there is no such process EVER listed in the task manager and a search on the entire server for any files named "W" turns up nada. We've got 5 different types of Compaqs each serving as an email server and each was built from scratch by different network admins, but each has the identical problem. Any clues????? Kind of a pain in the butt to have to manually end a task at each logoff especially during remote admin via pcAnywhere.

5 replies

by rudolph(uk)

It clearly looks like a problem with PCAnywhere. See what happens if you uninstall PCAnywhere. On the ather hand, why users need to logon at the server itself?

by mckaytech

Interesting problem! I have not seen this exact problem before but I have seen similar problems that have often turned out to be related to remote control software (pcAnywhere, Remotely Possible, SMS, etc.) and often the specific problem is caused by installing one remote control product without thoroughly removing the existing one.

I run a number of Exch 5.5/SP3 servers on Compaq hardware with all the Compaq utilities so I don't think it's the OS (I'm currently at NT4/SP5), the Exchange orthe hardware.

I think I would probably start by making an inventory of all the services running on the server (use netsvc.exe from the Resource Kit). From that list, pick a few prime suspects and query them before logging on, during a logon session and then when it hangs and see which service reports "stop pending" or something else unusual.

Another thing you could try would be a registry search to see if you turn up any registry keys with "W" that might narrow the field of suspects.

But from experience I would tend to agree with the first answer and try un-installing any remote-control products and see if the problem goes away.

paul

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