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Scanner connection problem

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6 replies

by d.h. cesare

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WinXP Pro SP2
2.8 gHz
1024 RAM
Assus P4VP-MX

I have a Visioneer Scanner that connects by USB. When I connect it, the computer acknowledges the connection, but when I try to use the scanner, it says "can not find hardware". I've tried 3 different USB slots on the computer. I've installed the latest Visioneer drivers for the 8900 One Touch model; I've installed all the USB drivers I have. Other periferals work when connected to the USB slots. What I need is HELP.
Thanx

6 replies

by tben

Good Day,

The last time something like that happened to me, is due to the fact that the funny device needs the driver installed first. In the midst of installation, they may prompt you to connect the device later.

by coastie

Read the manuals. If you did not follow them exactly, uninstall the scanner software through the Add/remove programs in Control Panel. I also had to delete entries in the registry. Caution: export the registry first. Search the registry using the scanner name. Reboot and re-install the software.
good luck!

by d.h. cesare

I got the scanner working, but there are no drivers available for the USB Drive on the WD website. The same with the camera. They have different utility downloads, but not drivers.
Two of the Flashdrives work in the ports, so I know the ports are working properly, but when I plug the camera in I can't access the pictures, even though it sees the camera.
It's not even seeing the USB HDD now.

by jdptrs

My officejet would not scan or fax via the computer after XP was installed. I gave up and send faxes manually.

by d.h. cesare

The problem is in the drivers. 1st make sure you have the newest drivers. Plug the scanner directly into the machine, not into a hub (tho I got the hub to work, too). Go into device manager and remove the scanner drivers. Reinstall the newest drivers and boot the machine.
This is a common problem and you may have to do it now and then, but it works.

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