I need a software package that I can implement in our repair department. I need it to be able to pull up all previous repairs done on a unit (by SN), and also has the issues coded (drop-down, check boxes, etc) for easy reporting on my end. I would also like something that is customizable to the point where, when a part number for a specific unit is entered, a list of current documentation / procedures is displayed (hyper linked) so the tech can quickly access the latest released version for the product he is working on. I don’t need it to do billing or invoicing or issue assignments or anything like that.
The program needs to be able to track and report a multitude of failures both by part and component. It needs to have the ability to report the fact that a given repair has been done more than once on a given unit. It would also be nice if the software could organize failures as primary and secondary and/or be able to link failures. As in failure A caused failure B. Of course a repair history is important. Each time the SN is brought in for repair the failures and repairs need to track with it, not start a new record. Corrective action flags would be a plus. However, as long as I have the ability to run complex reports I should be good. Having the ability to import failure/repair data from a sub contractor is also necessary.
Any thoughts?