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Send to Mail Recipient Won't Sent

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5 replies

by i_m_dougie 1 view

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On a specific workstation (others work fine)
WIndows XP, SP2
Office 2003, SP2

1) Right click a file and select "sent to mail recipient" (or send to mail recipient from IE).

2) Outlook opens in a new message.

3) Send to address is entered (and valid).

4) Click "send." Nothing happens.

Has anybody seen this before?

Thanks.

5 replies

by idowindows

Does this happen to a specific type of file or it happens regardless of the type? ps - making sure all MS updates are up to date.

by i_m_dougie

MSOffice SP 2 is installed. I'll have to verify any other hotfixes or patches.

I know for sure it happens with Word and Excel files, and web pages.

by i_m_dougie

The workstation is up to date.
Office 2005, SP 2 with all the latest hot fixes.

One thing I did fail to mention is this workstation is Windows XP, Media Edition.

by tmartin3

Hey Dougie,

Any luck w/ this yet? I've run into the same thing using IE7 & Office 2007 on my laptop. My desktop works fine w/ the same setup...

by Member 27936733

From the IBM website:

DAMO: Send To > Mail Recipient from Windows Explorer does not send mail
Technote (FAQ)

Problem
On Microsoft Windows XP, you have the ability to right-click a file in Windows Explorer and select Send To > Mail Recipient. Explorer then loads the default mail application such as Microsoft Outlook, creates a new mail message, and attaches the file to it. You can then add your recipient name(s) and select Send. The message should send and the application should shut down.

On Windows XP with Service Pack 2 (SP2) installed, this functionality works up to a point. The mail message is loaded in Outlook but when you select the Send button in Outlook, nothing happens. The message does not get sent, and Outlook remains open with the message in your Inbox. You then have to reopen the message and select Send again for it to go. This affects Lotus Domino Access for Microsoft Outlook (DAMO) since DAMO runs on top of Outlook.

Solution
The Windows XP SP2 Firewall is known to cause this issue. Either the firewall must be disabled or Outlook must be added to the firewall settings as an exception.

To access the Windows Firewall settings (to either disable it or add Outlook as an exception) select Start > Control Panel and double-click the Windows Firewall icon.

This issue is not specific to DAMO.

Regards
Mark

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