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Sending Internet mail to Exchange Users

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by bporter

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We are running Exchange 5.5 on an NT 4.0 box. I have setup out user's accounts to access both internet mail as well as our local mail. Exchange will check our internet mail at the ISP only when the user is logged into the network.

When we try to send and internet message to a user who is out of the office, Exchange is sensing who we are sending to and sends it to the local account. Sending internet email to non-exchange users is working fine.

Is there a way to disable the 'sensing' andallow us to send internet email to our users so they can retreive out of the office?

TIA,

Byron

3 replies

by cscript

Yes. Unfortunately you will have to give the user a second SMTP address that is a custom receipient. When sending internally, the exchange server sees the SMTP address in the GAL and says, "Oh, that is a local account. I don't have to send it outbound. Their mailbox is right here." If you create a custom receipient called Joe Smith-external, you can create a server side rule from that users outlook that will forward all email to that CR. Your users will also be able to see that address in the GAL or better yet, create a second directory that just contains the external addressed CR's. Also make sure that you have "Disable Automatic Replies to the Internet" turned off under the advanced tab of you IMS.

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