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Shared mailbox with Outlook and Exchange

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7 replies

by bowieb 1 view

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We are using Exchange server 5.5 with Outlook 97 and Outlook 2000 clients.

I have created a "support" mailbox and given my tech support group access to it. They connect to it in Outlook as an additional mailbox under Services. The problem is that messages to this mailbox do not trigger the new message pop-up on their computers. If they don't look at the mailbox, they don't know there's a message.

I want to leave the messages in the shared mailbox so I don't have 5 people all respondingto the same message. Is there any way to set it up so that messages from the additional mailbox trigger the new message pop-up?

Also, they all have "Send As" privileges for this mailbox. Is there any way for the From field in a reply to defaultto the address the original message was sent to? (if a message was sent to "support", I want the reply to come from "support")

7 replies

by benjamin

I am not overly sure why you would be going to all the trouble of creating shared folders and such. IMAP works etreamly well for what you are discribing. However after searching long and hard for the default reply address I have not yet been able tofind away to reply with the same address as it was received...
hope it helps

by bowieb

I am unfamiliar with IMAP. If it can do what I am describing, let me know how to set it up.

by suemvp

The only messages that trigger the NewMail popup are those that arrive in the user's default Inbox folder. There's no way around this.

If they have full access to the mailbox, then they should drag the mailbox's Inbox folder to the Outlook Bar. It should give them an unread message count that changes when new messages arrive.

The From field has to be set manually.

by bowieb

None of us use the Outlook Bar, so that won't help us.

Thanks for the info, tho.

by rcc

Hi
I have implemented a number of mailboxes in our organisation for exacly the same reason: shared use for departamental purposes. I had to open the shared box as the main one, and the personal as additional. There is no way to default to your wished behaviour otherwise. It seems to work well at the moment for us.
There is an issue that you should be aware of: public folder permissions will be accessed as the shared maiblox, therefore you will have to set the permission again.

I hope this helps a bit.
Regards,
Radu

by bowieb

The shared mailbox only gets a few messages a week. The individual mailboxes are more important, so I need to leave them as the main mailbox.

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