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SobigF virus

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by computab

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This PC was infected with a Sobig.F virus. It has Windows XP home and Outlook 2000. After scanning with the Norton Sobig removal tool, and Norton AV 2003, 50 infected filed were deleted. Using Webmail we deleted all the virus files, but cannot download the email as we get the window to reenter password. this window reappears 100's of times and prevents downloading email. Is there an error in windows or is there another undetected virus in the system?

5 replies

by curacao_dejavu

you can use the website of norton to scan for additional viruses (however nav2003 should have detected them)
I think you are simply using a wrong password when downloading the email, check with the isp for the correct password.
And maybe you have to consider to reinstall the os on that pc.
Download the patch on put in on a diskette before you reinstall so you can install that without accessing the internet.
Also consider installing the service packs for office2000.

Leopold

by computab

Poster rated this answer.
We did check for viruses with Norton updated. (earlier this month it was infected with Bugbear, but has been working since. All 4 email passwords are rejected (we checked and checked them) They are rejected intermittently, it may be a function of a virus.

by dmiles

The virus may still exist in your system if connected to a network from another machine that it is capable of migrating to,use the removal tool by symantec or update files from microsoft,before connecting back to network scan other computers on the neetwork before connecting the computer back up

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