We have a laptop (Inspiron 8100 w2k, SP4 with Office, WordPerfect etc.) This user works on the network (w2k server) and offline at home (with no Internet connection).
He experiences on almost a daily basis very strange behavior. For instance, changing file associations on a weekly basis, certain keys work online but not offline, certain program functions suddenly stop working, PDF files work one day and the next day PDF files cannot be opened, he trys to open a program and a message appears saying it?s already running even though it is not and Word suddenly crashes. I don?t see any newly installed programs
Almost, every day, it is a new strange problem and a challenge for me. I don?t have the same problems on other laptops/clients.
I observed some of these problems myself, some I can?t duplicate. I know the computer is used by his teenagers when it is taken home.
I rebuilt the computer. Unfortunately, after the rebuild, I discovered the user profile I had copied over was corrupt. I checked for viruses and spy ware, and there were none.
How should I handle? Is this a hardware problem. Software conflicts due to user profile corruption? User training? Computer policy issue? I suggested a rebuild but user sayes no – too much down time. Do these events justify buying a new computer? I am out of ideas and it?s turning into a conflict because this person is in upper mgmt. Help, pls!