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Stupid Questions Asked by Clients

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by tessakaine

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Yesterday i got a phone call from an old dear having some problems with her computer. She told me to begin with that she couldnt get on the internet. Well it turned out that she was on the internet and she was having problems signing up to Argos... Passwords tc confusing her... Well after a 30 minute phone call and telling her to stop putting her credit card details into google search, it was time for me to go and scream quietly in a corner at this ladies inability to understand simple instructions.... As i said my goodbyes she said "Before you go deary can you just tell me which slot i put my credit card into on the pc?"

I thought these things only happened in office jokes?

Do you have one to tell?

3 replies

by israck

before moving to the netowrk group i worked on the helpdesk of a large auto insurer(think lizards), had an employee call and tell me her desk drawer was locked and she couldn't open it, i HAD to help her. i calmly explained that she had called the helpdesk, and that was not a problem we could handle.she told me that she KNEW she called the helpdesk and that she needed HELP, therefore i needed to help her. after a deep breath i told her to reboot her computer, which she did (meanwhile i had gathered a huge audience of other techs) and we waited for her computer to come back up, when it did i told her to try the desk again, she DID and it was still locked, "see" i said "can't help you", then had to hang up quick as the throng of onlookers burst into laughter. some days it was worth coming to work :)

by dr dij

there's stupid help line people also.
I'm endlessly hearing about helpline techs telling people to reload their operating system for minor problems.

Tho I guess in this case you didn't want to tell her that

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