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Support to IT Projects

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I am currently a support engineer and I was wondering if there is a set procedure or structure to managing IT Projects. I.e industry standard design plan or path of action.

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by opatzg9

Yes/no and the courses are in the project management section of curriculums.
Most important thing to remember is get customer to buy in on the project. So that you have support for the project to see completion.
Set up a plan of addressing problem or new system.
allocate resources and set expectations.
Keep customers informed at all phases and all times.
Manage your people and the job to be done.
How much documentation or overseeing needs to be done and how involved in the specs and requirement gathering is dependent on what is being done. But getting feedback as the work is progressing helps maintain focus on where the project is going.
Rule of thumb, apply a disclosure of +-25% on estimates and then hopefully your overruns should still be only 25-50% over that.
Things will always come up or direction will change and then be flexible and reestablish the goals and scope of the project and maintain that documentation showing the new changes and dates applied and requested. Then everyone should at least have an understanding of why things run longer or why the finished product changes.

by p-hammer

Yes there is. It is called the project management body of knowledge or (PMBOK). The Project Management Institute (PMI) created and updates this methodology for planning, initiating, executing, controlling and closing of projects. They control membership and and issue PMP certification for project managers who meet their experience criteria and pass a cerification exam. The PMBOK is not specific to IT projects but Project Management in general. Most large organizations create their own specific project management processes using the PMBOK as their guide

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