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Symantec Antivirus Corporate version 10

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15 replies

by wesley.chin

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I have the CD for the software. It was installed on a computer. The software's autoprotect feature becomes disabled constantly. The software is reinstalled using the same CD. When installation completes, auto protect is still disabled, liveupdate does not work, and there is not an entry for it in the add/remove applet. The OS is WinXP Home SP2. Does anyone have an idea why this happens?

15 replies

by tig2

I don't think that ANYONE knows why Symantec does the things they do. Or just say NO to overpriced AV and download AVG Free from Grisoft. They have a paid edition if you like the performance but don't make a big deal about you buying it or not.

http://www.grisoft.com

I have used it for years- at one point on an XP Home machine. Good stuff!

Oh- and it will update itself on a scheduled basis.

Killing it on the computer it is currently on will be trickier. Let me know if that is the issue you face and I can talk you through it.

Good luck!

by wesley.chin

First thanks for responding.

Getting rid of it completely is definitly an issue. There is a message about a dll file that can't be unloaded because it is in use by the OS.

by tig2

The only way i know to remove Symantec is painful and worth every minute you will spend.

First- go download CCleaner- found here: http://www.ccleaner.com. You will need this tool in a minute.

Second- go to the Program folder on your (probably) C: drive. Find the Symantec folder. Delete it.

Now- Run CCleaner in registry mode. It will ask you if you want to back up the registry. DO THIS. Direct the output to your desktop so you can find it easily.

CCleaner will find a bunch of broken stuff. It will even find that pesky .dll file. Fix the errors. Now run it again. Fix the errors. Run it again. You need to run it until it can't find anything else.

CCleaner will prompt you to back up the registry each time you run it. Once you have made the first back up, you do not need to do the others.

Now- very important here- reboot your machine. When you get to a normal desktop- create a restore point. Now load Grisoft's AVG and wave bye-bye to Symantec forever.

I keep an AVG Free install, a CCleaner install and a Zone Alarm Free install on a USB stick. They are the first things I install when setting up a new machine. They just work.

Let me know how you get on. I'll keep an eye open for this thread.

by w2ktechman

I usually use NONAV or NOSAV. It was created by symantec to remove all traces of Symantec programs on a system, including registry keys. It can be downloaded from Symantec

by jdclyde

if you do the smartupdate (download the file and update from the local file) it will fix this.

The other issue is if you are running sp2, you HAVE to install the .1 update.

by jdclyde

there are two ways to update. "smart" and "intelligent". Translate that to auto and manual.

The manual is to go to the site, download the exe file, run it and then reboot.

I recommend clearing your temp folder, rebooting, THEN doing the update.

http://www.symantec.com/avcenter/defs.download.html

by wesley.chin

Thanks for your reply.

I am just seeing this reply. Right now I have AVG installed. It seems that there might be a switch to another software. so for the time being, AVG will suffice I guess. But if I have the time, I will try what you suggest.

by tig2

I constantly hear good things about NOD32. That may be a direction to explore.

Your AVG will at least keep you safe.

Let's know how you get on.

by thevirtualone

you will find that "AVG will suffice" is an understatement.

If you really want to step it up try the any of the PRO versions.

by wesley.chin

I did the update, but problem remains. When autoprotect is enabled, it becomes disabled after a matter of seconds. There is no management by a server.

by wesley.chin

Liveupdate works, but autoprotect keeps disabling itself.

by tintoman

I didn't ask this before but if you have any other anti spyware prgrammes such as spyware doctor or spybot S&D these might be conflicting with Norton and should be configured to allow the auto protect to run, better yet remove them and just keep one internet security package installed. So many calls I get end being conflicts of AV and spyware software causing hassle

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