Does anyone know where I can find additional example questions usually asked for Help Desk/tech support interviews.
Such as: A client opens up Excel within Word and it freezes on them, what do you do?
Well I’m told you are to ask “the right questions”, am I right?
Such as:
What os is the client using? etc.
Is client running any other apps background/forground?
Does this happen only while opening up Excel within Word?
So I need to find some resources on the web or Techrepublic that will give me some insight to the above questions.
Preping for Help Desk/Tech support interviews. How to answer questions and types of questions.
Also one unfortunate problem that I’m working on is that I don’t have a photographic memory. That really sucks when they ask you to walk them through something a little more complex than adding a user in 2000 work/server.
Any suggestions?
Way Cool!