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trouble ticketing software

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by a_rashad

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does anyone knows anything about trouble ticketing software ? it is most probably related to banking.
if you do , please tell me where , what and how much to have it
please contact me ASAP
thank you

5 replies

by jeffryg

I would have to suggest a MS Access Database custom to your requirements. Then again I might not of undertstood your question completely. Let me know if you are unfamilure with access database.

by kent.manley

There are a number of trouble ticket tracking software packages out there. Remedy comes to mind, as does something like EA (Enterprise Action (?)), HEAT, and I think there's one from Blue Ocean software (they also make an asset tracking software).Each of these is database-backed, some have web-based front ends.

Depending on the features you purchase, the backend database, the number of client (help desk station) licenses you decide to buy, the cost could be fairly extensive.

Or, as our friend below suggests, you can "grow your own" with something like Access, MySQL, or even Perl and DBI.

Good Luck!

Kent

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