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USB Device not recognized printer

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by marcella12

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I have an HP Photosmart c4180 all in one printer. I have had it about 3 years now. It has worked perfectly until recently. I haven't changed anything with my computer. I can use any other usb device just fine, but the printer won't do anything. I have tried using a different printer cord and that won't work. I've tried hooking it up to another computer and it had the same message of usb device not recognized or has malfunctioned.

1 reply

by ismail.magued

first of all
1.) uninstall all relevant printer drivers
clean uninstall.

2.) reinstall all relevant printer drivers from scratch.

3.) wait until the install program requires to install the printer

4.) make sure the printer is powered off but plugged into the electric socket

5.) install the printer with the usb cable.

6.) power the printer up

do the above than get back to me and tell me what happens.

i will be checking this post regularly

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