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vbe6.dll nightmares

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Hi can anyone help please.One of my end users has Word 97 installed to run merges from Access database.I have created a toolbar with "boiler text" as an option and called it normal.dot to replace words default.It took forever to create so recreatingit is not a good option for me.The problem is this:Whenever he closes word using the document close button(not word close)an invalid page fault message appears which has something to do with "VBE6.dll" exception.When I shut it completely it leaves that document and the normal.dot open therefore rendering it useless.I have tried to uninstall + reinstall word 97 + 2000 with no joy.Am I really going to have to reformat the whole drive to dump this problem.Cheers...

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by bishopca

Start by making sure that none of the module names have an invalid character like an = sign.

Make sure that the normal.dot will work on another machine - this will prove that it is not corrupt.

Checked to see if you have plenty of hard drive space and RAM to perform this function.

Then run scandisk to check for bad sectors on the hard drive.

Check the version of VBE6.dll - the conflict may be caused by Office 97 and Office 2000 wanting to use the same file but different versions being needed.

If it still does not work convert to either all Office 97 or all Office 2000 (from a clean install) and not mix and match.

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