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by jimapp

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We have successfully employed RRAS for a short period of time. The "Road Warriors" may use a dial-up ISP or cable modem. Those with the cable modem luxury have never had a problem..however..suddenly..the dialup clients are receiving the bogus error 629..I have gone over the settings at both ends..no joy..nothing has changed..or has it? Any ideas would be welcome.
Jim Appleby - MCSE,MCP+I

9 replies

by dc1

Error 629 stands for The port was disconnected by the remote machine. So if you clients are getting this error than it would appear that maybe one of your modems is having an issue. Also verify that all ports are set to recieve calls. For a list of erros for RAS take a look at www.microsoft.com/technet Q article Q163111, and q170977.

by jimapp

Sometimes the error is 678,679..or 629..the list goes on and on with little consistency...as you might guess..it is difficult to troubleshoot when this happens..and the cable modem guys have no problem whatsoever..thanks again for responding..no luck so far..

by Former member

Check your RAS server event viewer for a more detailed error.

Here are some other problem areas to check:
-Increase Windows NT client licenses
-128-bit encryption or other high encryption levels on the client
-Try to use lower security on passwords, such as 'clear text'
-Check the client machines for matching protocols with the server

The event viewer should give you a better idea on where to begin...

by jimapp

Have tried all of your suggestions..but still no luck...started to get different error messages..678,679 for example..so mayby I am going forward..

by calves

I have a feeling that I gave you this information b4.
Anyways, the issues are many, and would be pretty hard to guess, where all went wrong.
I keep a Web Site with a lot info about, RRAS, VPN among other issues:
www.softsolutionsconsult.com - network - VPN

There is enough information there for you to compare and hopefully pin-point the problem.

For now, you should look at your server, to make sure it's allowing to receive calls, check the number of VPNs available for connection, stop/restart RAS service or reboot the machine, and finally, do bother w/ the clients machine, because is clear that the problem is in house.

Good luck!

by jimapp

The problem still persists..I have tried all of the above with little change..and why cable modem users have no problem..just dialup have these connection issues...your reply has convinced me to go back over the basics and have managed to get new error messages ...did work before...much as I hate this answer mayby I should throw my hands in the air and just "re-install NT"...hate that ...don't really learn much from such an exercise..

by trurod70

In the properties of RRAS there is an selection for the callers to get IP information from a DNS server. You should uncheck that entry.

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