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Where did the email go?

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6 replies

by howardhenderson

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Hi All,

I think this should be an easy question...

I've got an internal email system set up on a small 50 node 'vanilla' network - Exchange Server 5.5 as server (on NT 4.0), with Outlook 2000 as clients.

One of my users reported sending a sensitive email message to an errant address. The user reported getting the message of something to the effect of 'message undeliverable - forwarding to system administrator'.

He is worried that it will 'fall into the wrong hands' and wants me as network administrator to find it and delete it.

Where exactly would that message have gone? I have administrative privileges to all aspects of the network, and I don't know of any other account that would have received the email.

Thanks in advance,
Howard H.

6 replies

by melodyj

It was probably sent to the Exchange administrator account. Unless you have a "bounced mail" account on Exchange.

Regards,
Melody

by howardhenderson

Thanks for the response - but exactly what mailbox is usually defined as 'Exchange admin account'. There is not a mailbox for the NT 'administrator' userid.

I haven't set up a 'bounced' mail account. I think there is an account named created automatically called 'servername-sa' - would that be the mailbox you are referring to?

TIA,
Howard

by ewing bettles

The "Admin" account is defined on a per-connection/per-site basis within the Exchange Admin Console. Open the Exchange Admin console, expand your site and look for the Connections folder. This is where your connections are defined, like the Internet Mail Service. For the Internet Mail Service, open its properties and select the Internet Mail tab. The Administrator's mailbox can determined by the setting shown towards the top of this screen, as well as how to manage your NDR notifications...

Once you determine the Admin mailbox, you can open its properties and set appropriate NT permissions so that you can open this mailbox using Outlook or the mail application of your choice.

Hope this helps, -Ewing

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