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white box outgoing email - Outlook XP

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by moondoggie53

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I get intermittent complaints from various people about a small white box in my emails to them. No idea if this is global to my contacts (I'll include a message), or if it is critical. Any ideas? I am using XP Pro, Office Pro.

2 replies

by caseykicklighter

Hey man!

I'm having this same issue and you seem to be the only person Google can find having the same issue. Did anyone ever post a reply or did you figure out what was causing this issue for you? Thanks!

by rustyfire

I have the same probem with inbound emails that have a blank or white box covering some of the text. I've started a tech session with Microsoft, but trying to go through steps to fix- takes several days- which Microsoft doesn't like to work with. I don't think they are emiinating from the same sender, since there are about 6~8 people I get the problem with. My suspect is something with WORD and the 'normal.dot' template, but after MS said to rename the file and/or re-install Office all together- I get the same result. Note: that when trying to FOWARD the same email to someone- appears just fine. (WTF?) After 2 months of this crap, I'm getting sick of Microsoft- paying them for nothing.

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