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Whither tech support?

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by poliann 1 view

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Tech support for any given company sometimes seems to wax and wane with the lunar cycle, but I need some up-to-date skinny on what kinds of experiences people are having with TS calls right now. Dell always gets dumped on, but the last two calls I've made to them for my spouse's laptop were over-the-top great. So I'm pretty happy with them right now, but I have a client who wants to purchase a basic laptop and her children have warned her against Dell. As she says, if she gets one and it has problems she will be subjected to endless I-told-you-so's. This is a senior home user, not a pro. Any thoughts on alternatives?

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by nicknielsen

My first experience with Dell, I was given the wrong phone number and had to deal with normal support. It took an hour-and-a-half and ended with the support tech telling me that the reason the PC constantly rebooted was because it didn't have the original Dell image on it, which was obviously my fault. The second time, I had the correct phone number (Gold support) and was in and out in less than 15 minutes.

I strongly suspect most other companies are the same way: Free support sucks, paid support rocks.

Edit: speling

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