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Why cant i scan multiple documents to multiple outlook emails?

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8 replies

by jdensmore

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This is an outlook 2000 problem. We have a Brother multi function fax "8460n" with 3 users on it, one of them can "scan to email" multiple sheets of paper and send each one of them to a seperate open email to be sent out. My other users scan multiple papers but they all go into one email. Is there a setting in outlook to change how this happens? I have called brother twice and they tell me its an outlook problem. This is my first post so i thank you in advance!!

8 replies

by kenone

Based solely on the above description I would vote for operator error.
Are you scanning to a file/
Are you scanning direct to email?
How are the documents being fed in?
How are the addresses being entered/selected?

by jdensmore

Its not the operator because im actually imaging a new pc for her and i have the same software on here im tryin to get working.
Here is the exact step by step process...
This is what the working user does: User places 2 papers to be scanned onto the brother, walks back over to her desktop and Using Brothers control center 2 software she presses "scan to email button", the pages are then scanned and on her screen appear 2 seperate emails for each document scanned, these emails are blank and "editable" This is how she has done it since she has been here. Now as for the other user, the steps are exactly the same only after the docs are scanned only one email is opened up that holds both of the documents scanned. Please if you need more information ill gladly provide it. We have been trouble shooting this for days now, its the pure definition of insanity!!!

by mamies

Is this being scanned into a PDF where the PDF is emailed to the email address of the staff member?

Also is the problem that it is sending a page to an email so if the document is 3 pages long it sends 3 emails or is it that it sends one email for the 3 pages in the document.

I would check the email logs, or the email on the server before it gets to outlook and if it is still not working their then I would be calling Brother and if they say it is outlooks problem I would be asking them to check again.

Thanks,

by jdensmore

Here is the exact step by step process...
This is what the working user does: User places 2 papers to be scanned (as .bmp's) onto the brother, walks back over to her desktop and Using Brothers control center 2 software she presses "scan to email button", the pages are then scanned and on her screen appear 2 seperate emails for each document scanned, these emails are blank and "editable" This is how she has done it since she has been here. Now as for the other user, the steps are exactly the same only after the docs are scanned only one email is opened up that holds both of the documents scanned. Please if you need more information ill gladly provide it. We have been trouble shooting this for days now, its the pure definition of insanity!!

She needs to scan several pages and sent each page to a different user via seperate emails. 1 page = 1 user = 1 email ???

Hope this helps!! Thanks for your imput, i my exchange tech is out of the office today so i cant check the server right now.

by kenone

you should only be able to do that with .PDFs and .TIFs, BMPs should scan to individual e-mails. Unless they changed something in an update. More familiar with control center 3 actually.
Still, it's a Brother issue.

by jdensmore

Well i guess i can call them again, i have already gotten the same response from them saying this has to be an outlook problem they have no knowledge of being able to do this with control center 2?

by jdensmore

We have just installed the brother fax/printer on a 2000 machine and it has worked successfully the first try! Any ideas what we can change for this to work on xp??

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