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Why Do you change ISP's

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by rhicks

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Please let me know why your company with an existing ISP would change to a new ISP service. (I am the IT manager for an advertising agency trying to gather information for one of our accounts.)
Thank you.

3 replies

by bearded_wonder

Price and service, the order of importance determined by the decision maker's background. Price is pretty easy to quantify and compare, service can be tricky. I look for %uptime, availability of support, quality of support, and flexibility in options the ISP has to offer.

by erikbrewer

I would add availability. Recently, our organization added a few more individuals to our ranks and found that our ISP was not available for them at home (we have some tele-commuters.) We had to change to an ISP that was available to ALL our users. Location, location, location.

by maus_69

We are in process with an ISP change at this time. It is a fretful time for me, as IT Director, since I have staff who have never been through this before. Even given the probable e-mail outage and temporary redirects to our new IP address for ourweb server, it will be worth it. Downtime was killing us, and now they have been purchased (AGAIN), this time by an offshore telco. I am confident we made the right choice.

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