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<Windows root>\system32\ntoskrnl.exe

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by sandman_sam789

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Hi. The other day my computer crashed while I was playing a game. I hit it a few times but didn't seem to cause any damage. When I turned it off and on using the power button I get this error:

"Windows could not start...

\system32\ntoskrnl.exe"

Is anyone farmiliar with this error? After searching the net I found the I was supposed to start a recovery console? But I don't know how to do that and there was no explanations..Windows XP SP2 came already installed on it and all I have with it is a 'Reinstallation CD' from Dell. When I insert the disk nothing happens, when I turn off then on again I get the same message. Can someone give me step by step instructions on how to solve this?

Thanks.

2 replies

by thumbsup2

When you took your anger out on an inanimate object, you probably knocked something loose or even permanently damaged it. If that is the case, you'll need to replace the part(s).

However, this article gives you instructions on how to possibly repair the operating system once you have confirmed that the hardware is indeed working.

http://support.microsoft.com/kb/314477/en-us

Before you try any of these options, be sure to open the case and make sure something has not come unplugged.

Then, to boot to the CD, you must set the BIOS to boot to that device first. You didn't tell us what kind of computer you have, but generally, you press a certain button shortly after you've turned it on. It may be the F1 or F2 button, or the DEL button, or the F11 or F12 button. Possibly even the F10 button. The screen should tell you which one to press. Once into the BIOS, you must set the CD device as the first item in the boot order.

Once you get it to boot to the CD, follow the steps in the article above. Print them out because they're long and complicated.

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