Hi, I am a NOVICE PC user & I searched but couldn’t find the forum I needed to post my question and or PC problems in. My OS is Windows XP Home Edition SP3 with IE7. (Installed IE8 but it wouldn’t run) so I went back to IE7. I use Windows Firewall and I recently upgraded my Security from Avanquest Fix-it Utilities 8 to Avanquest System Suite 9. I have DSL HighSpeed & my ISP is QWEST with MSN Browser which I use as my Home Page. I am completely NOVICE with the configurations and settings under all Tabs in Internet Properties (General through Advanced). I do not know what to enable or disable and or what to check or uncheck. My problems: I never had problems when playing at POGO before but now I get a pop-up error: In order to play Pogo games you need to install the latest version of Java Plug-in,(which I already have). So I verify & tested & I do have the latest version, but I still get the same error when clicking a game. So maybe my settings are not correct. Also, when I am on the Internet my PC sometimes reboots by itself then it will disconnect me from the internet about every 20 to 30 minutes with a Pop-up Error: MSN was unable to load a required library msnmetal.dll; with then, another Pop-up Error: Windows Delayed Write Failed: Windows was unable to save all the data for the file…data has been lost. May be caused by a failure of your hardware or network connection. Please try to save this file elsewhere. Then, my mouse freezes and I have to reboot. After rebooting; I went to the Control Panel, clicked on the Add/Remove Icon to uninstall Avanquest Sys. Suite 9 because I thought this may be the problem. However, the Add/Remove Page only opened for a split second then I was taken back to the Control Panel. Now I can’t add/remove programs. I rebooted again & ran a deep scan for any AV and or AS using Avanquest System Suite 9. When it finished scanning, it reported: No Problems Found (which I didn’t believe). That is when I Shut Down my PC and will not turned it back on until I get some advice and support from this forum on How-to fix it & or troubleshoot. I am now using my daughter’s VISTA PC which runs great with no problems. THANK-YOU, HOPE TO HEAR FROM YOU! Sincerely, Bonnie Lou