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Word causing the PC to Freeze

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5 replies

by vsncorp

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I have a user who is using windows 95 and office97. Everytime she opens up word it freezes the computer and you have to hard boot the PC. I have completly clean reinstalled the office97 and its still doing the same thing. I have also deleted the *.tmp files and the acl files and still the same result. Any ideas??? Thanks

5 replies

by grantcom

Scan this machine with an anti virus program...it could well be a macro virus. You might also try deleting the normal.dot but if there is a macro virus and a new normal.dot fixes the problem it will re-occur after opening infected files.

by nk

You can also try launching Word whilst holding the SHift key down. If it does not freeze then it would appear that the normal.dot is problem and should be replaced.

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