work computer won’t install new profile

Hi all,
This may have been answered before, but..
I have added a new user to a work computer, she has a profile set up in Active Directory. However, when I try to set up the Outlook 2003 e-mail, it says it can’t install the program. I look in the control panel and don’t see the Mail icon. If I logon as the previous user, the program works fine. Can someone point me in the right direction? I would appreciate it, I have not had this problem with other installs.

Thanks