To hiring managers,
Would you hire me based on these qualifications? In what capacity and at what salary/experience level? Please offer tell me how I can improve my chances of being considered for a mid-level career opportunity.
RESUME HEADER HAS BEEN OMITTED
Experienced Information Technology Professional with extensive experience in providing hardware, software, network administration, and support using multiple tools and technologies. Possesses strong analytical thinking, troubleshooting capabilities, and excellent interpersonal communication skills. Evaluates stated requirements and expectations in terms of technical feasibility and cost outcomes. Works closely and effectively with all levels of management to satisfy project/productivity requirements. Demonstrates commitment to leadership/teamwork through positive contributions in streamlining systems and providing superior customer service.
QUALIFICATIONS
? Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
? Demonstrates excellent troubleshooting and analytical abilities.
? Designed proactive system maintenance plans for all equipment which ensured controlled patch and firmware updates, disk, CPU, memory, network capacity management, system log, and security reviews.
? Extensive knowledge of all Windows operating and network operating systems.
? Outstanding communication and interpersonal capabilities.
? Energetic and self-motivated team player.
TECHNICAL EXPERTISE
Office Environment: SUSE Linux, Citrix Metaframe 1.8/XP, MS Office 2000/2003, Windows 95/98/NT/2000/XP, MS Project 2003
Enterprise Operating Systems: SCO UNIX, Windows Server NT 4.0/2000/2003 Server/AS/TS, SUSE LINUX, Windows 2003 Storage NAS Server, Windows Sharepoint Portal Services 2003, HEAT Help Desk Service and Support, HYPERION BI Platform
Windows Systems Administration: Active Directory, DNS, DHCP, WINS, Group Policy Object, Exchange 2000, VPN, RADIUS, Windows IAS, and Symantec Enterprise Antivirus, PSA Security,
Hardware: HP PROLIANT Blade Servers, Dell PowerEdge Server, Dell Business Systems, Intel Pro Print Servers, XEROX M20I, AXIS Print Servers, HP NAS Server, WYSE Thin Clients, Genicom DotMatrix Printers, CISCO 1600/1700 Router Series, CISCO 400 Switch Series
Network Architecture: Frame Relay, T1 Voice/Fractional, TCP/IP, Ethernet, 10/100 Base T, Broadband, WLAN Integrated Network
Development: SAP BASIS Security HTML, PROGRESS v7-9, WEBSPEED, JAVA, VB, Progress WedSpeed, Macromedia HomeSite, Macromedia FLASH, Adobe Illustrator 11.0, MS Visio 2003, MS Publisher 2003, Adobe Developer 5.0, ASP
PROFESSIONAL EXPERIENCE
Systems Administrator 2000-2005
ABC Company, MD
? Designed and successfully executed company-wide System Security Training Program.
? Administered Windows NT, 2000, and Unix Servers.
? Oversaw installation, configuration and migration of domain from Citrix Metaframe 1.8 to XP.
? Managed SUSE LINUX Open Exchange Mail System.
? Developed business applications utilizing Progress and WebSpeed Programming languages.
? Oversaw the successful conversion of NT to 2000 domain.
? Provided on-call support services for approximately 200 local and remote users.
? Function as chief developer for intranet and public web site.
? Administered Enterprise Intrusion Detection System using SYSMANTEC Enterprise Solutions.
? Secured hardware and software upgrades and rollouts.
? On-site installations and implementation of systems and networks.
? Manage multipurpose copiers, printers and fax machines.
? Direct leasing of computer systems and multipurpose copiers.
? Organize all data, phone lines, IT contracts and billing.
? Monitored daily backups using VERITAS Backup Exec and NetBackup.
? Built, configured, installed, and networked various servers and workstations using Windows NT, 2000, and LINUX at 9 remote sites.
? In charge of SOX compliance and configuration
? Designed and administered enterprise Sharepoint Intranet Sites
? Provided first point of contact support for enterprise users, vendors, and applications using HEAT Services and Support Module
IT Applications Developer 1998-2000
Montgomery Wards Retailer, MD
? Developed, maintained and supported applications to improve the daily operations of point-of-sale Services and Support groups.
? Recommended improvements in procedures and/or processes for the use of Crystal Enterprise, Crystal Reports.
? Developed and implemented automatic executions of quoted customer orders.
? Work with vendors of various software products.
? Assisted in the reduction of the number of supported software applications.
? Investigate new technologies and processes.
Additional Experience:
Volunteer Instructor, Sacred Hearts Adult Education Center 2005-
? Volunteer IT instructor teaching new immigrants the fundamentals of technology and how to utilize it to communicate and further educate themselves.
? Successfully designed a certification curriculum which will be implemented in the upcoming school year.
Webmaster Online Directory Services, www.afriqpages.com 2004-2005
Own and operate Online Directory Service for Minority-owned and operated businesses and organizations in the Washington, DC region.
Private IT Consultant:
Software Developer, The Right Touch, MD 2004-2004
Developed customer and accounting database using Advanced Access Microsoft Database.
Software Developer, Velma?s Bridal Consulting, MD 2003-2004
Developed customer and accounting database used Advanced Access Microsoft Database, and drafted Client-Customer Contract Agreement for client
Web Developer, AFIS Consulting Group, Washington DC 2004-2005
? Developed and managed client?s accounting website (www.afiscg.com)
? Served as Technology Manager for group?s client-base
Technology Consultant, Kenema District Association, MD 2003-2005
Provide non-profit technology services that include: web development, volunteer management, technology fund-raising and training.
Private Consultant, Home Users, Washington, DC 2002-2005
Provide wide range of technology support services for home users, as requested.
System Security Consultant to Religious Congregations, Washington, DC 2004-2005
Conducted fundamental computer security training workshops to the small groups of home users.
EDUCATION
B.S., Computer Information Systems 2005
University of Maryland
CISSP (Certified Information Systems Security Professional) Actively Pursuing
SAP R/3
System Administration Certification Actively Pursuing
WCP (WebSpeed Certified Programmer) 2004
CWUTP (Certified Windows User Training Professional) 2003
Progress Certified Application Developer 2002
MCDST (Microsoft Certified Desktop Support Technician) 2002