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XP Pro unable to boot!

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Client says that upon reaching Windows splash screen on Dell laptop, the system begins a rebooting cycle. I am thinking it has lost startup files.
Can someone quide me through this? I know that I need to reinstall from DOS prompt. What is procedure? I am not sure if install disks are available.

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by tintoman

during the startup process then you will either get the blue screen (so called of death - load of old tripe) which will tell you waht the problem is or an error code at least. Otherwise checkdisk will be invoked and might even fix the problem for you.
On Dell machines though this is quite regularly caused by usb devices so unplug them all.

by dumphrey

UBCD4Win..which is freeware, you have to compile it yourself, but the software is well designed, and the web site is well documented.
http://www.ubcd4win.com/
The standard UBDC is better for HD errors though, it contains all the dos based low level tools form the major manufactureres, as well as some SMART tools for reading the under the hood codes. And a few tools to help recover data and restore problem disks.
If you are going to pay money for a HD program, I would recommend SpinRite.

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