Galaxy owners no longer need to dig through separate support channels to check coverage or start a repair. One UI 9 now puts those tasks inside Settings on Samsung’s newest foldables.
Samsung detailed its Warranty and care hub on Aug. 18, bringing warranty checks, diagnostics, Samsung Care+ information, repair estimates, and service booking into one screen. The feature is currently confirmed on the Galaxy Z Fold8 Ultra, Galaxy Z Fold8, and Galaxy Z Flip8.
For organizations supporting those devices, the hub gives employees a direct route to troubleshoot problems, check coverage, and request service. Samsung’s published materials do not describe MDM integration, fleet-level reporting, or administrator controls for the feature.
Warranty checks and repairs now sit in one hub
In its Aug. 18 announcement, Samsung says Warranty and care shows the remaining warranty period and Samsung Care+ eligibility for the device in use. It can also show coverage information for registered Galaxy phones, tablets, watches, and earbuds linked to the same Samsung account.
Diagnostics can check the battery, charging, sensors, touch response, and connectivity. Bixby can also handle device-support questions from the hub, although supported functions vary by country and language.
If troubleshooting does not resolve the problem, users can request service at a Samsung-authorized center or start remote support. Samsung says repairs through its authorized network are performed by certified technicians using genuine parts.
Warranty and care can also show estimated repair costs for major parts alongside the cost of the same repair under Samsung Care+. Estimate availability varies by device model or region. Samsung also says Warranty and care features can differ by country or region, while warranty information requires the device to be registered to a Samsung account.
Samsung’s US support documentation adds that some troubleshooting categories open Samsung Members. Users can also view Care+ coverage, explore protection options, request repairs, start a support chat, and use remote management with a Samsung representative.
Self-service support has limits for IT teams
For organizations issuing the Fold8 Ultra or Fold8, the new hub adds support tools to hardware Samsung launched in July with One UI 9. Employees can use those tools for routine diagnostics and repair requests without first searching for separate support channels.
Compatibility remains a limitation. Samsung has not published a complete list of other devices that will receive Warranty and care, while the broader One UI 9 eligibility picture varies across Galaxy generations. Organizations should not assume every Galaxy device that receives One UI 9 will offer the same support feature set.
Samsung’s published Warranty and care materials also do not describe centralized warranty reporting, MDM integration, or administrator-facing controls. The hub can simplify user-initiated support, but existing endpoint-management work — including keeping eligible devices current with Samsung’s August security update — remains separate.
Read more: Samsung’s newest foldables have already surpassed its previous preorder record, providing early context for how widely these new support tools could reach.