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XP: set delivery to Personal Folder?

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by smsppt

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The problem is with XP Professional (Outlook). There are a couple of problems which need resolving ? we have our support team but they are not in the US and about 14 hours head/behind and before they can get to us for the most part we have to have resolved the problem. Well we are working with internal an issue.

Problem
In Outlook- XP version, we have a user who needs to create a Personal Folder (he did this not sure how). Then after doing this email needs to automatically download there. User Manually created Personal mailbox, and manually moved data from the Server account, to his Personal Mailbox. Major problem is mail still goes to the Server Mailbox and remains there. It needs to be setup so that it downloads to this PersonalMailbox. Where is this done ? Could you please help? User is not very comp. Savvy and walking user is looking pulling teeth, specially since I do not have experience with XP. Thanks. 4/4/02

4 replies

by ann777

In Outlook XP go to:
Tools --> E-mail Accounts --> View or Change Existing --> Next --> and make sure that the "deliver new mail to the following folder" points to "personal files" (this is near the bottom half of the current window).

by ann777

Also, If he needs to add another Personal folder ... he'd click on the button to the right of that same section (as above), where the button is labelled "new outlook data file" --> OK --> give it a location and name and he can change the default download to that location instead of mailbox or other personal folder.

by smsppt

Issue was resolved and thanks, been a little too tied up to update you... but u knew it would work. Cheers! SMS

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