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About Word Footer

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Hi,

I am running MS-Word on Citrix PS4 With Windows 2003 and all my users are working on Office 2002.

They have a problem in Word footer they have mentioned in document numbering in this format 1.1,1.2,1.3 but now they are getting numbering 1.0 in every page.

I have checked all the settings in word but still numbering is not changing.
Can anyone please help me to sort it asap.
Thanks and Regards.
Anurag.

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