Hello.
I’m supporting a piece of software. The interface is a web-interface, meaning the user usually accesses the software using a browser such as Internet Explorer. Basically a cold-fusion app sitting on top of a database. Nothing fancy.
The software –DOES– require ActiveX controls in order to function. When the users first access the software, in some cases their (Internet Explorer) browser prompts them to auto-download and auto-install ActiveX if they don’t have it. In other cases, they don’t have ActiveX installed, yet they don’t recieve a prompt telling them to do so.
My question is, why would some people recieve a prompt for auto-installation but some people not receive it?
The first thing that I’m investigating is the Internet Explorer settings. If anyone has any additional insight that they can shed on this, I’ll appreciate it. Thanks!!