Software

Ask something
Question Locked

Adobe Reader 9.0 display problem on .pdf files

0 helpful
2 replies

by lserchia

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

We installed adobe reader 9.0 in our terminal services environment on WIN 2003. Our TC7020 thin clients display the .pdf file in large blocks, the characters are overlayed with a video block. If we expand the document image to 125% or more, then the blocks go away. We dont have this problem on the PCs or on the PCs in Terminal Services, so we're thinking the problem is in the Thin Client. We've looked for a patch for the video drivers and cant find one? The Thin Client resolution is set for 8bit?
I found an article that said Adobe Reader 8 & 9 have the same problem? I could downgrade to Abode Reader 7?
If anyone else has had this problem and found a solution, please let me know.
Thanks!

2 replies

by seanferd

Could you post the link?

8 bit would be the color depth, no?

You should be able to go back to Acrobat 7 or 8 - make sure all patches are applied, as ther is a current PDF exploit for which Adobe issued critical updates. May be easiest to choose an older version here
http://www.filehippo.com/download_adobe_reader/
then update it.

You might also like to try a different PDF viewer, such as Foxit. Some others are listed in this current thread:
https://www.techrepublic.com.com/5206-7343-0.html?forumID=101&threadID=306723&start=0

Of course, I'm not sure if this will be a fix. The problem may be in the TC graphics, but if the problem is only with PDF files, who knows?

The only thing I could find for the 7020 at the vendor site is a PDF manual, no mention of it in current or discontinued products. So no flash update to the Windows CE OS that I can find.

This discussion is closed to new replies.