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amr modem

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by billnnsherig

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my modem diagnostics says there are no problems but when I try to log on to the internet I get error there is no dial tone but my phone line is working just fine what is the problem.

2 replies

by caifax

Maybe your amr riser has broken. Take a look a it, maybe is burned in some part. Try to change it and see if it works out.

by thechas

First off, Modem diagnostics only checks the computer side of the modem. Unless you use full diagnostic software with a loop-back plug, the test just cannot tell if the phone line side of the modem is working.

Does your modem have 2 phone jacks on it?
If so, start by swapping cables, or moving the phone line to the other cord.

Still doesn't work, try a new phone cord.

If that does not take care of the problem, odds are that the phone line side of the modem is bad.

I recommend installing USB external modems for anyone using a modem.

1. you don't have to open the computer case.

2. if the phone line gets a surge from a lightning storm, you only need to replace a $20 modem and not a $100 motherboard.

Chas

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