Windows Forum
I have a computer that will not load Norton anti-virus or do a remote scan with HOusecalls or Norton site.
I installed Free AGV but nothing found.
It shuts down regedit and other utilities.
ANy idea what this might be?
Must be a virus
by oz_media
There have been quite a few visuses and trijans that disable AntiVirus.
Blaster, Bugbear the list is pretty much endless.
Have you tried running in Safe Mode? Safe Mode with Networking will give you your internet connection for an online scan.
Also, have you done the basic spyware and trojan scans? With AdAware, Spybot or similar?
by pchlp
Poster rated this answer.
I have not done safe mode with Networking. Maybe I will try that next.
by blackcurrant
Hi
I have seen this twice and both times I have had to uninstall and then reinstall Norton Antivirus.
There are comprehensive instructions on what to do at Symantec's site.
Hope this helps
by pchlp
Poster rated this answer.
It blocks me from getting to the Norton site. Let me uninstall Norton 2003 and ran Rnav.exe as well but will not let me install Norton 2004.
by jamesrl
As a follow up, I use safe mode and a standalone tool like Macafee's stinger. I use another PC to copy the latest version to CD, then boot in safe mode and run Stinger. Usually resolves things quickly and I find its faster than the online scans. With some vulnerabilities I would rather boot without networking and get them clean.
James
by pierrejamme
If it is a virus I also like stinger for a virus compromised computer. Another good scanner is the DOS version of NOD32.
either NOD32 for DOS trial at:
http://www.nod32.com/download/trial.htm
Or Mcafee's Stinger at:
http://vil.nai.com/vil/stinger/
Turn off System Restore if ME or XP.
by n3voc
It is a virus. Go here http://vil.mcafeesecurity.com/vil/averttools.asp#stinger
Save it to a floppy, and run it off the floppy.
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