Desktop

Ask something
Discussion Locked

Anyone support electronic kiosks

0 helpful
3 replies

by mjackman 1 view

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Is anyone supporting electronic kiosks? I'd like to know if anyone's experiencing problems with them.

I'm a TechRepublic author and I'm considering a series of articles on the technology and annoyances of adding kiosk support to IT admin.

I wrote about kiosks for kioskmarketplace.com previously - but it was a manufacturer/trade oriented site and I don't know if it is helping the administrators.

Thanks in advance for the help.

3 replies

by jklein

I had supported a Kiosk at my last job. Biggest pain in the ass was getting at the hardware. Half the job. Don't even think of getting a tool in there. Needs more hand or access ports, otherwise I was just a laptop.

Other issue was getting backupparts from the kiosk vendor. It took over a week. This kiosk was not mission critical so we could wait. I don't recall the vendor.

by james r linn

We used another firm to build the shell, and we populated the case ourselves.

The biggest challenge we faced was that the customer was working to a short deadline, and brought us in as "saviours" at the last minute. We built the kiosks, had a software infrastructure set up(automated software distribution, SW/HW monitoring , etc). But the customer insisted another company write the applications to our spec(we wrote an API). Trouble was we didn't have enough time to thoroughly load test the app, but the customer insisted we put it into production.

You can guess what happened next.

James

This discussion is closed to new replies.