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APPCRASH in explorer.exe

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21 replies

by nigel129

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hi all,
anyone got any ideas how to cure the prob below. It happens when i right click a folder or icon (eg. to delete, or copy or explore). Right click is fine if used on desktop, or copy and paste text.
At the time this started, i was useing Vista Ultimate so banged in an upgrade to Win 7 to see if it would cure it. Nope. Tried all the recommended scans, (malwarebytes,superspyware etc). My thinking is its something to do with the content menu opening, but im hanged if i can find a cure.
thanks
nigel

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc60d
Fault Module Name: kernel32.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaad
Exception Code: c0000005
Exception Offset: 0005085b
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 1d32
Additional Information 2: 1d32409995138d855a2b9bb446ccc159
Additional Information 3: bd92
Additional Information 4: bd92becdde1f92cda004092bfde37325

Read our privacy statement online:
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21 replies

by nigel129

nopoe, no zipgenius, use winrar, tried superanyispyware and came up clean as a whistle, tried replacing kernal, ha that was a laugh, stripped down (uninstalled) all uneccessary progs and its still crashing explorer.
any more ideas ??
thanks

by rob miners

Try changing this Registry Value from 400 to 150

[HKEY_CURRENT_USER\Control Panel\Desktop]
"MenuShowDelay"="400"

It could be caused by a mis-behaving shell extension. Try using ShellExView to disable all shell extensions that are displayed in a light shade of red and then, if the problem goes away, enable a few at a time until you find the culprit.

http://www.nirsoft.net/utils/shexview.html

by nigel129

Didnt take much notice of the memory dump, just assumed laptop didnt like the bit of remote freware i was trying to play with so just let it reboot and uninstalled the prog useing REEVO uninstaller. Just trying your menushadow suggestion, have run shellview but only disabled anything that did not have some reference to Microsoft (trying to disable those gave a boot warning) No better, but im pretty sure it somthing in the Context menu, just cant pin it down.
Just done the reg hack, no help except even a double click now is really slow, will return to 400.
Keep em coming, got nothing to lose as all backed up, would love to solve this one instead of the usuall cop out of a reinstall.
thanks nigel

by nigel129

i runn CC Cleaner regulary and Tuneup Utilities 2010, so unless these two progs are missing it, its not a reg prob. i now recall having a BSOD while installing a prog called Antplace Control, i uninstalled that and i think thats when the prob started. However, reinstalling the prog to see if something was taken out during the first uninstall has not cured it. (and i got a BSOD again combined with a rather lengthy memory dump. Its really inconvienient not having a right click. Maybe time to reinstall one of my acronnis backups, but other than this prob, got Win 7 working sweet as a nut. keep the suggestions coming. thanks

by ic-it

It starts with something like Igfx

by spc_tcol

An Windows 7 upgrade gets the most people in even more problems then they had before.
I read somewhere that you can install 7 upgrade without having Vista installed, as long as you have the Vista CD, maybe it's time for formatting the HD

by nigel129

this prob arose while using Vista, only that i had a copy of 7 lying about is the only reason i tried to cure it with upgrade. I must be honest, as yet ive had no other probs running 7 but its early days. I might take this opportunity to clean reinstall 7 without existing OS installed and see how it runs.
TO JACKIE,
tried your suggestions to no avail, might be bite the bullet time but errors like this are common and it would have been nice to persevier with finding a solution AH BUT, if BUT was a donkey,we'd all have a ride. Thanks Microsoft for another incurable buggy issue.

by rob miners

problem with explorer in Vista and W7 that I can't put my finger on. Explorer is constantly crashing while doing a file search. I don't have this problem with XP.

by rob miners

be onto something when I tried this, but it comes up with the same shell32.dll error in Vista and W7. I replaced shell32.dll in Vista and I get the same result.

Creating a Windows Vista "dump" file

http://blogs.techrepublic.com.com/window-on-windows/?p=459&tag=content;leftCol

1.Open Task Manager.
2.Right-click on applicable process. eg: explorer.exe
3.Select Create Dump. A dialog box will appear with the path of the file. Typically it will be in ?c:\users\Appdata\Local\Temp\***.DMP.
4.Open Dump file in applicable debugger tool such as WinDBG to troubleshoot your issue. You simply type Windbg in the Instant Search and choose File|Open Crash Dump.

Might be time to bite the bullet and rebuild.

by nigel129

did you mean to start a new thread,as youve posted in the same one as weve been comunicating on for a few days. BTW im no further forward but too busy at mo to try a Clean win 7 install,(its not a cure, just fustration) does yours crash even just hovering over "File"? as well as right click.
nigel

by rob miners

a new thread. What Antivirus are you running?

Edit: is this a desktop or a notebook?

by nigel129

Running Mcafee on a Dell 1525 laptop, but been useing this AV/FW for over a year and not had this appcrash thing b4. Just tries a prog called xplorer2 to see if i could substitute useing explorer.exe, not a chance .
nigel

by rob miners

Windows Vista does not clear the virtual memory pagefile when the system is shut down. This could lead to a corrupt Pagefile.
To enable this feature and clear the pagefile, start the Group Policy snap-in by clicking Start, Run and type in secpol.msc expand Local Policies, and then select Security Options. Right-click Shutdown: Clear Virtual Memory Pagefile and then click Properties. By default, it is disabled. To force Vista to clear the pagefile when the system is shut down, select Enabled. You can turn it back on again by following the above proceedure, but select Disabled.

Edit: modified a bit

by Former member

hi, i was having a same problem at work and we are using xp, i tried everything then i went googling and found a software called quick fix ver 1.0 its a freeware program which can solve so many errors in a seconds, but i do not know if it works in vista or windows 7 just try download from http://leelusoft.blogspot.com site, if not try some quick fix for vista.

by nigel129

Nope, either it doesnt work, or wont work with win 7. It did report "fix applied" but that as good as it gets. Thanks for the link though, i still have to work with XP on occations so ill keep it for then.
Back to the current prob, there must be a fix out there somewhere, although annoying not having a fully functional right click, it such a minor thing im baffled its causing so much work to fix.
Keepem coming. Nigel

by rob miners

If not try this.

Vista and W7

Press the WinKey + r and type in msconfig and press Enter. Select Diagnostic Startup. Select the Services Tab. Down the bottom you will see a Box next to 'Hide All Microsoft Services' click on it to unselect all Microsoft Files.
Click on Disable all. Select the Startup Tab and click on Disable all.

If it works you will need to re-enable the items in the startup list one or two at a time in order to identify which one is causing the problem reboot each time you change something. Do the same for the Services.

Enter Safe Mode

Run msconfig and select the Services Tab. Down the bottom you will see a Box next to 'Hide All Microsoft Services' click on it to unselect all Microsoft Files.
Click on Disable all. Select the Startup Tab and click on Disable all.

You will need to re-enable the items in the startup list one or two at a time in order to identify which one is causing the problem reboot each time you change something. Do the same for the Services.

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