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Applications Don't See Internet

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by canuckster

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I have a multiple user computer with XP PRO. When one user has finished using the system and signs off, the next user finds the following problem;

Upon signing in they can connect to the internet but every other application will fail to see the internet. Outlook will generate an error that it cannot find the server, EI cannot find a page, and no favourites link at all.
It often takes several reboots of the computer before the problem is resolved.

What can be done to eliminate this aggravation?

2 replies

by sgt_shultz

well if rebooting eventually fixes it, i would guess hardware and start swapping out the easiest stuff first to find the bad component:
patch cable
network wall jack
NIC
NIC media type (if auto, try locking down to 10MB half duplex or up to 100MB full duplex)

by oz_media

Another thing to look at:
With XP applications need to be either installed individually for each user or set to all users when installed, just like Win2KPro. I've seen this when a customer had a sinmilar problem.

To add personal favorites folders for each user, you need to IE and select Tools>InternetOptions>Advanced and check the box that says enable personalized Favorites menus.

If this still doesn't enable favorites, try going to C:\Windows\Profiles and selecting the profile and looking for the favorites folder, sometimes, XP will look to this folder for the favorites and others it will just go to C:\Windows\Favorites. If you have BOTH folders, copy and paste from one to the other to see which folder IE is looking for to enable the users profile settings.

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